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News Release | US PIRG Education Fund | Consumer Protection

New Report: Mortgage Problems Rank #1 at CFPB for Consumer Complaints

Mortgage problems were the top source of complaints to the Consumer Financial Protection Bureau (CFPB), according to a report released today by the U.S. PIRG Education Fund. The report also found that Bank of America was the most complained about company in 45 states and Washington, D.C. for mortgage problems.It's the sixth in a series of our reports analyzing nearly 500,000 complaints posted to the CFPB's Public Consumer Complaint Database.

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Report | US PIRG Education Fund | Consumer Protection

Mortgages and Mortgage Complaints

Our sixth report analyzing complaints in the CFPB's Public Consumer Complaint Database evaluates mortgage complaints, the number one source of complaints to the CFPB, totaling 38% of nearly 500,000 complaints posted since 2011.

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News Release | U.S. PIRG | Consumer Protection

We Commend CFPB For Adding Consumer Stories To Public Complaint Database

Yesterday, the CFPB published the first batch (7,700) of consumer narratives or stories to the Public Consumer Complaint Database it began in 2011. We've used the database to publish five reports (so far) analyzing complaint trends in markets ranging from credit cards to student loans but we have also long urged the voluntary addition of stories to the data fields. Now, consumers can learn if what happened to them happened to anyone else. Now, researchers can track which banks are more responsive to particular problems and which ignore their customers. A good resource is now an excellent resource.

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Blog Post | Consumer Protection

Event 5/11 re new book on black box decisionmaking & consumers | Ed Mierzwinski

UPDATED TO CONFIRM CFPB Speaker. We are hosting an event Monday, 5/11, from 9am-noon ET to discuss a new book, The Black Box Society, with author Frank Pasquale. Click Keep Reading to RSVP to attend in person or to watch the livestream. While credit bureaus have long functioned as black box gatekeepers to opportunity, panelists will discuss the growing use of more and more, even less transparent black boxes to categorize consumers in the digital economy.

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News Release | U.S. PIRG | Consumer Protection

PIRG Commends Release of Labor Dept.'s Proposed Rule To End Conflicted Retirement Advice

PIRG today commended the public release of the Department of Labor’s proposed rule that would strengthen the ability for Americans to save for retirement by addressing conflicts of interest that arise when brokers and financial advisers give retirement advice. Wall Street will fight the rule hard, because it requires them to put consumers first.

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News Release | MoPIRG Foundation | Public Health, Food

FDA Delays are Putting American Lives at Risk from Unsafe Food

Food and Drug Administration (FDA) delays in implementing the 2011 Food Safety Modernization Act have put Missouri lives at risk and cost the country $22 million in economic costs, according to a new report by MoPIRG Foundation.

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News Release | MoPIRG Foundation | Health Care

MoPIRG Foundation Releases New Guide to Help Missouri Students Navigate New Health Insurance Landscape

With the main parts of the Affordable Care Act now going into effect, MoPIRG Foundation released the new guide, So You Need Health Insurance. Now What? Missouri Health Insurance 101.

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News Release | MoPIRG Foundation | Transportation

New Study Finds Technology Enabling Americans to Drive Less

In a first-of-its-kind study, MoPIRG Foundation compiled nation-wide evidence on transportation apps and vehicle sharing programs, like the Metro STL app, and found that these advanced new tools have made it easier for Americans to drive less. 

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News Release | MoPIRG Foundation | Financial Reform

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the MoPIRG Foundation. The report highlights banks that generated the most complaints through their various banking services in each state.

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Report | MoPIRG Foundation | Transportation

A New Way to Go

New transportation services are providing people with an abundance of new options, helping to overcome barriers to the use of non-driving forms of transportation, and shifting the economics behind individuals’ travel choices. Collectively, they are also opening up the opportunity for more Americans to adopt “car-free” and “car-light” lifestyles with dramatically less driving.

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Report | MoPIRG Foundation | Financial Reform

Big Banks, Big Complaints

This report is the first of several that will review complaints to the Consumer Financial Protection Bureau nationally and on a state-by-state basis. In this report we explore thousands of consumer complaints about bank accounts and services with the aim of uncov­ering patterns in the problems consumers are experiencing with their banks.

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Report | MoPIRG Foundation | Transportation

Moving Off the Road

Forty-six states plus the District of Columbia witnessed a reduction in the average number of driving miles per person since the end of the national Driving Boom. The evidence suggests that the nation’s per-capita decline in driving cannot be dismissed as a temporary side effect of the recession. 

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Report | MoPIRG | Food

Apples to Twinkies 2013

At a time when America faces high obesity rates and tough federal budget choices, taxpayer dollars are funding the production of junk food ingredients. Since 1995, the government has spent $292.5 billion on agricultural subsidies, $19.2 billion of which have subsidized corn- and soy-derived junk food ingredients.

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Report | MoPIRG Education Fund | Transportation

A New Direction

The Driving Boom—a six decade-long period of steady increases in per-capita driving in the United States—is over. The time has come for America to hit the “reset” button on transportation policy—replacing the policy infrastructure of the Driving Boom years with a more efficient, flexible and nimble system that is better able to meet the transportation  needs of the 21st century. 

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